The Refund and Returns Policy governs the purchase and use of all digital services provided on the Sports Hub CSF platform. Our products are exclusively classified as intangible digital content — including educational video materials, interactive guides, training libraries, and structured programs — to which access is granted immediately upon purchase. For this reason, this policy strictly defines the conditions under which our services are used and clarifies why returns or exchanges are not possible.
We value the trust of every customer and are committed to delivering high-quality, practical, and effective content designed to help athletes, sports clubs, and professional teams grow and achieve their goals. It is important to note that by placing an order on our website, you agree to the terms outlined below, which are binding for all customers.
1. No Refunds for Digital Content
Once access has been activated, refunds or exchanges for purchased services are not possible. This is because the digital product is delivered in full at the moment the purchase is completed and cannot be withdrawn or revoked. By receiving access, the customer immediately obtains the complete value of the product, which eliminates the possibility of a refund.
2. Finality of Purchases
Every transaction on our platform is considered final and binding. Once payment is confirmed, the customer gains immediate access to all materials specified in the product description. Therefore, refunds, cancellations, or partial reimbursements are not available. We strongly recommend making a purchase only after carefully reviewing the product description.
3. Accuracy and Quality Guarantee
We guarantee that each service is provided exactly as described on our website. All products are developed in line with quality standards and are intended to deliver real, measurable results in training, performance improvement, and recovery. Our materials are regularly updated and enhanced to remain relevant and meet the modern demands of the sports industry.
4. Responsibility for Choice
The customer bears full responsibility for selecting the appropriate service. Before purchasing, it is essential to ensure that the chosen product matches your personal goals, level of preparation, and expectations. Our detailed descriptions outline the structure, format, and content of each guide or program to help you make an informed decision prior to payment.
5. Technical Support and Access
We guarantee reliable access to purchased materials and the proper functioning of our platform. In the event of technical issues on the service side, we provide prompt support to resolve problems and restore access. However, such temporary technical difficulties do not constitute grounds for a refund, as we ensure all issues are corrected in a timely manner.
6. No Exceptions or Alternatives
Because our services are digital in nature, no exceptions to this policy are permitted. We do not offer partial refunds, product exchanges, or price adjustments. This rule applies regardless of the reason for the request, including changes in a customer’s personal circumstances.
By purchasing access to our digital products, customers confirm their agreement with the conditions of this policy. Our mission is not only to deliver high-quality training content but also to maintain transparent and fair business practices. Each of our products is created to provide real value, support athletes in achieving their goals, and ensure long-term benefits for both individuals and sports organizations.